This policy covers OurBusTrips, the platform bus operators use to manage their fleet and sell tickets, and the account, billing, and operational data we handle on their behalf. It applies to the companies who run the platform and, where relevant, to the customer booking data that passes through it.
What we collect
- Company & account data — company name and address, admin and staff names/emails, and login credentials (stored as salted password hashes, never in plain text).
- Fleet & operations data — routes, stops, trips, buses, seat layouts, drivers, and pricing you configure.
- Driver data — driver names, emails, and login activity for the driver app.
- Booking data — passenger names, emails, and ages entered by customers at checkout, and the seats/trips they book.
- Billing data — your subscription plan and status. We never see or store full card numbers — all payment details are handled directly by Stripe.
- Session data — a login session cookie so you stay signed in. We don't use third-party advertising trackers.
- Contact form messages — if you write to us through the contact page, the name, email address and message you enter, so we can reply. The form is delivered by a third-party form service, which also screens submissions for spam.
- Technical & diagnostic data — when an error occurs, we use a third-party error-monitoring service to capture technical details (IP address, browser/device info, the page or request involved, and account identifiers such as your user or company ID) so we can find and fix problems. Card numbers and other payment details are never included.
How we use it
- To operate your admin dashboard, booking site, and driver app.
- To process ticket payments through your connected Stripe account and your platform subscription through ours.
- To send booking confirmations, receipts, and account-related emails (e.g. staff invites, password resets).
- To enforce the usage limits of your subscription plan (routes, trip schedules, buses, drivers, staff, ticket types).
Payments
All payment processing is handled by Stripe, a PCI-compliant payment processor. Ticket payments from your customers go directly to your own connected Stripe account — we never hold or move that money ourselves. Your own platform subscription is billed separately through Stripe.
Sharing
We share data only as needed to run the service: with Stripe for payment processing, with a third-party error-monitoring service to help us detect and fix technical issues, with a third-party form service that delivers messages sent through our contact page, and between an operator company and the customers who book with them. We do not sell your data, or your customers' data, to third parties.
Data retention
We retain account, booking, and billing records for as long as your account is active and for a reasonable period afterward, to satisfy accounting, tax, and dispute-resolution needs.
Your rights
You can review or update most of your data directly in your dashboard's Settings page. To request a copy of your data or its deletion, contact us at the email below.
Contact
Questions about this policy? Email us at support@ourbustrips.com.
This page describes how OurBusTrips itself handles data. Each bus operator can also
publish their own privacy policy for their customers, shown right on the booking page and
booking confirmation — if you're a customer looking for a specific company's policy, check your
booking confirmation or ask them directly.
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